BUSINESS ANALYST
Location
Hyderabad, Telangana IN
Department
Customer Success
Job Role
Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools.
What you'll be responsible for?
- Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools.
- Understanding the SOW and Preparing documentations (BRD, FSD, PRD) in marketing automation platforms or SaaS based platforms.
- Develop customer use cases, personas and scenarios and present solutions to clients.
- Should have experience working on Mid to large scale implementations.
- Map clients business requirement with the platforms capabilities
- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients for overcoming them.
- Effective cross-collaboration with the technology team to resolve any issues impacting the clients BAU or platform experience.
- Track the on-going implementation process and intimate the stakeholders for process deviation if any.
- Be the client’s SPOC for day to day queries
- Scope and prioritize activities based on business and customer impact.
Qualification and other skills
Bachelor’s in engineering
What you'd have?
- 2-3 years’ experience in defining and managing core products or business applications, either through product management or equivalent activities.
- Worked in the cross functional environment for coordinating various project related aspects.
- Good knowledge and understanding of SaaS Based Products or Marketing Automation (Good to Have)
- Basic knowledge of SQL Queries (Good to have)
- Understand the basic concept of API’s / Data Integration
- Excellent written and verbal communication skills.
- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.
Why join us?
- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.
We champion diversity and are committed to creating an inclusive environment for all employees
