Customer Success Manager
Location
Hyderabad, Telangana IN
Department
Product & Engineering
Job Role
Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities.
Product: Wisely ATP is a groundbreaking anti-phishing platform designed to combat scams in real time. Leveraging cutting-edge AI and machine learning technologies, it identifies, prevents, and eliminates SMS traffic scams. This platform is a proactive solution that provides unparalleled defense against fraud, protecting over a billion users from scams. It has also formed strategic partnerships with tech giants like Google and WhatsApp.
What you'll be responsible for?
- POC and Onboarding of New Customers:
- Prioritize successful onboarding to ensure clients quickly grasp essential features.
- Facilitate a smooth transition from sales to product adoption.
- Monitoring Customer Health Metrics:
- Continuously track client progress along their customer journey.
- Identify upsell opportunities and address churn risks promptly.
- Ensure timely deliverables from the product to the customer.
- Collaborating Across Departments:
- Work closely with ops, development, sales, finance, and other teams to solve client issues.
- Balance client requests with organizational resources.
- Voice of the customer:
- Identify new customer problems for feedback to the product team
Qualification and other skills
BE / BTech Graduate
What you'd have?
Why join us?
- We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:
- Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
- World-class team that loves solving tough problems and have a bias for action. Tanla is an equal-opportunity employer.
- We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
