Shaping the world of digital interactions
Deliver secure, trusted, and customer-centric experiences in banking.
Tanla / Government
Transforming Citizen Engagement with Secure, Dynamic Communication Solutions
Empower government agencies with secure, scalable, and citizen-first communication strategies.
Leverage the power of digital communication to navigate the complexities of public service delivery, while enhancing citizen trust through seamless engagement and fortified data protection. Revolutionize how you connect with the people, delivering transparent, real-time, and efficient communication across all touchpoints.
Create Trust, Build Transparency, and Foster Deeper Connections
Discover how to elevate public service delivery
Featured Solutions by Use Case
Accelerate CASA account acquisitions
Say goodbye to lengthy and complicated account opening procedures. Provide customers with quick and effortless journeys across OTT channels, featuring simplified KYC processes, all while ensuring compliance and security. Deliver a refined customer experience and revolutionise acquisition of CASA accounts through predictive intelligence.
Effective management of loan portfolio health
Empower your business with our cutting-edge solutions to actively and effectively reduce loan delinquency rates. Proactively engage with customers by automating personalised reminders through preferred communication channels, including SMS, OTT channels, and push notifications. This involves equipping your workforce with real-time insights for streamlined communications, enhancing overall effectiveness.
Amplify up-sell and cross-sell opportunities
Optimise your conversion rates with our personalised targeting and profiler capabilities, supported by exceptional analytical expertise and proprietary intelligence-driven recommendations. Discover how to elevate your bank's efficiency by harnessing innovative technology that enables precise and scalable customer targeting, driven by conversion propensity.
Improve customer satisfaction for on-demand services
Boost customer loyalty with real-time, customised support for on-demand banking services - card blocking, cheque cancellation, ATM locations services, application status inquiries, and much more. Our solutions are designed to deliver rapid, efficient, and highly personalised responses, while optimising customer service costs.
Protect banking customers from scams and spams
Ringfence your customers from fraudulent activities by implementing real-time identification and blocking SMS phishing attacks and spams – driven by AI/ML engines. Making the customer’s banking experience safe and secure elevates your brand image as a trusted banking partner.
Emerge as a reliable partner with timely delivery of critical information
Guarantee the prompt delivery of critical banking information, including account transactions, one-time passwords (OTPs), account updates, and more, with significantly reduced latency. Empower customers by sharing essential updates in a secure, transparent, and real-time manner across communication channels. This allows them to stay up-to-date and make informed decisions regarding their financial matters.
Uphold data protection, privacy, and compliance
Cultivate a foundation of trust with your customers by enhancing data privacy and proactively addressing compliance requirements. With end-to-end encryption and secure data storage, you can elevate the bank’s commitment to protecting customer data and honouring user consent/preferences.
Service Availability & Public Announcements
Deliver instant updates on service availability, policy changes, or public announcements through SMS, RCS, and WhatsApp, ensuring all citizens are informed with up-to-the-minute information.
Crisis & Emergency Response Alerts
In times of natural disasters or public health emergencies, reach citizens instantly with life-saving updates and instructions, using multi-channel notifications that ensure fast, wide-reaching communication.
Tax Filing & Compliance Notifications
Simplify the tax filing process for citizens with automatic reminders, payment acknowledgments, and deadline notifications via secure, compliant messaging channels to enhance adherence and reduce delays.
Citizen Feedback & Participation
Engage citizens proactively by collecting feedback and opinions on government services, policies, and events. Use surveys and real-time communication to create a transparent, participatory governance process.
Welfare & Social Services Updates
Send personalized updates to citizens eligible for welfare programs, including details about applications, benefit distribution, and program renewals, ensuring those in need are well-informed and connected.
Election Reminders & Updates
Enable transparent voter outreach by sending reminders for voter registration, election dates, and polling location details. Keep citizens informed throughout the election cycle for improved participation.
Security for Government Portals
Strengthen the security of online government services with two-factor authentication (2FA) to protect sensitive citizen data and ensure the integrity of digital service portals.
License & Permit Renewals
Automate notifications for license and permit renewals, keeping citizens informed of key dates and reducing manual processing time while ensuring regulatory compliance.
AI-Driven Public Support
Offer 24/7 support through AI-powered virtual assistants, helping citizens with frequently asked questions, guiding them through online processes, and ensuring they receive timely assistance when needed.
Health & Safety Campaigns
Drive public health initiatives by sending targeted messages promoting vaccinations, disease prevention, and wellness programs. Utilize personalized communication to engage citizens in community-wide health efforts.
Connect with an expert
Collaborate with Tanla's experts to explore cutting-edge communication solutions tailored to public service delivery. Overcome challenges, modernize citizen engagement, and secure the future of public communications.
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