t a n l a
Connecting
people and things
Customer Success Manager
Mumbai / Gurgaon

Role - Responsible for Developing and managing client portfolios, maintaining ongoing customer relationships, and networking, implementing success programs, contributing to sales, onboarding, and training clients.

What You'll be responsible for?

Sustain business growth and profitability by maximizing value, analyse customer data to improve customer experience, Hold product demonstrations for customers, Improve onboarding processes, Evaluate and improve tutorials and other communication infrastructure, Mediate between clients and the organization, Handle and resolve customer requests and complaints, Minimize customer churn, Aid in product design and product development

What You'd have ?

Graduate Engineer with PG in Marketing or Communications with 6-8 years from Telecom / Product company with Client servicing and Account Management experience

Why Join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com