Role:- Responsible for creating and managing different category of accounts like SMS, Voice, Email &WhatsApp and onboarding the customers. Providing technical support (troubleshoot, online testing, problem solutions) to direct clients / customers through calls and emails.
What You'll be responsible for?
Provide support adhering to SLA parameters (including quality, and response/resolution time criteria) - Attend and acknowledge each customer call/mail, perform basic level troubleshooting for resolving customer issues, Collect all the required information as per the checklist.
Assist in resolution of technical/non-technical issues faced by customers, provide timely updates to customers and 100% documentation (RCA) on all the resolutions, Ticket management, Review of owned incidents that are completed and need to be closed, Review customer feedback with a view to improving and enhancing support quality.
What You'd have ?
B.Tech with 2 -5 years of proven experience in MySQL DB and preparing complex queries, basic level knowledge in Linux related to commands, customer facing CRM/Ticketing tool.
Why Join us?
We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Please be aware that we will contact only
candidates who best match the requirements of the position.