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Technical Account Manager
Gurgaon / Mumbai

Role: You will be aligned to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

What You'll be responsible for?

To work as part of the client services team, Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer support desk, Handling escalated customer complaints or any major incidents.

Develop good client relationships to ensure retention and growth of business, Meeting with other managers to discuss possible improvements to customer service, To maximize revenues from existing accounts, develop new accounts within current clients, To promote the positive vision of the company

What You'd have ?

B.Tech with 4 + years of proven experience in service delivery, client services, solving customer’s problems.

Why Join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com